Refund and Returns Policy
1. General Overview
At IntrepidBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of the Item
To be eligible, the product must be in its original condition, unused, and with all original packaging, tags, and accessories included.
2.3. Non‑returnable Items
- Personalized or custom‑made products
- Perishable goods
- Items marked as final sale
3. Return Process
3.1. Initiating a Return
Contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2. Return Authorization
After verification, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
3.3. Shipping Costs
Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service.
4. Refunds
4.1. Refund Method
Refunds will be processed to the original payment method used for the purchase.
4.2. Processing Time
Once the returned item is received and inspected, refunds are typically issued within 7 business days. The exact timing may vary depending on your bank or card issuer.
4.3. Partial Refunds
If the item is returned damaged, missing parts, or not in its original condition, we reserve the right to issue a partial refund reflecting the loss in value.
5. Exchanges
At this time we do not offer direct product exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon receipt and report any issues within the 30‑day window.
- Package the returned item securely to prevent damage during transit.
7. Legal Disclaimers
All refunds and returns are subject to applicable local consumer protection laws. This policy does not affect any statutory rights you may have.
IntrepidBuy reserves the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will be posted on https://www.intrepidbuy.store.
8. Contact Information
Email: [email protected]
Phone: +1(806)737-9486
Address: